WARRANTY INFORMATION

 

At XGC, we are committed to providing high-quality, luxurious outdoor furniture and water float products. To ensure your satisfaction and confidence in our products, we offer comprehensive warranty coverage.

Warranty Coverage

In Water Products (Two-Year Warranty) Our In Water products, including sun loungers, side tables, outdoor umbrellas, ice buckets, and more, come with a two-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

Water Floats Products (One-Year Warranty) Our Water Floats products, such as floating loungers, water hammocks, inflatable water ramps, floating platforms, and paddle boards, come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

What is Covered?

  • Manufacturing defects
  • Material defects
  • Workmanship defects

What is Not Covered?

  • Normal wear and tear
  • Damage caused by misuse, abuse, or neglect
  • Damage caused by improper storage or maintenance
  • Damage caused by unauthorized repairs or modifications
  • Damage due to exposure to harsh chemicals or environments

How to Make a Warranty Claim

If you believe your product is defective and covered under our warranty, please contact our customer service team with the following information:

  • Your name and contact information
  • Proof of purchase (receipt or order number)
  • A detailed description of the defect
  • Photos of the defect

Contact Information:

  • Email: litfurniture@gmail.com

Our team will review your claim and, if approved, will provide you with instructions on how to proceed. Approved claims will result in a repair, replacement, or issuance of a merchandise certificate if the product is no longer available.

Additional Information

  • Warranty claims must be submitted within the warranty period from the date of purchase.
  • Shipping costs for warranty claims are the responsibility of the customer unless the item was shipped incorrectly.
  • Replacement products will be covered for the remainder of the original warranty period.

 

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