SHIPPING POLICY

 

For any expedited shipping or special arrangements, please contact our customer service team by phone at +8602036966395 or by email at litfurniture@gmail.com.

CONTINENTAL UNITED STATES

• Carriers and Rates: We use multiple carriers to ensure competitive rates within the continental United States.
• Shipping Time: Our standard shipping time is between 5-30 business days. If expedited shipping is required, please contact us for additional charges and arrangements.
• Tracking: A tracking number will be provided via email once your order has been shipped.
• Delivery Appointments: Customers may be required to schedule delivery appointments with the carrier. We are not responsible for the carrier’s appointment commitments.
• No Signature Option: Customers can request delivery without a signature by informing the carrier and obtaining approval.
• Cancellations: Orders that have already been shipped cannot be canceled without incurring the original and return shipping costs.
• Proof of Delivery: A packing slip and bill of lading (BOL) will serve as proof of delivery.

INTERNATIONAL SHIPPING

• Delivery Time: International shipping times cannot be guaranteed but typically arrive within 30 days.
• Customs and Duties: Customers are responsible for any customs duties or taxes that may apply.
• Tracking: Tracking information will be provided where available.

SHIPPING ADDRESS

Our products are shipped from: 1075 W 9th Street, Upland, CA

REJECTED DELIVERY/CLAIMS

• Inspection: Customers have the right to inspect freight upon delivery. Any rejected items must be noted on the BOL for a formal claim process.
• Claims: Photos are required for all claims and should be taken from multiple angles. Claims must be submitted within three days of shipment arrival to receive replacement items. For stock orders, customers have a 30-day window to report shipping damage or discrepancies after delivery.
• Contact for Claims: Questions about claims can be directed to litfurniture@gmail.com.

HOLIDAY SHIPPING

• Impact Factors: Inventory availability, custom orders, weather delays, and high shipment volumes may affect processing and transit times. We recommend placing orders early and considering holiday delivery timelines.
• Delivery Estimates: All delivery timelines are estimates based on departure from our facility. Once products leave our facility, transit times may vary by location, carrier, and seasonal conditions. Delivery timelines are not guaranteed.
• Special Delivery Services: Services such as light assembly or final mile delivery may be available upon request for an additional fee, depending on service level and carrier capacity. For more details, please contact our customer service team.

EXPEDITED SHIPPING

• Availability: Rush or expedited shipping, and ground express shipping may be available upon request, depending on carrier capacity. Additional fees will apply.
• Contact for Expedited Shipping: To request expedited shipping, contact customer service at +8602036966395 or litfurniture@gmail.com.